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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Grockle's avatar
Grockle
Helpful | Level 5
2 years ago

I am also having the same problem since the beginning of October, I have two androids, Samsung S21 Ultra and Samsung Note 8, both have the same problem, but on the Mac I see all the photos as I also do when I use the Mac. I have logged out and re-logged in on one, but still the same message. I am using only 10% of my purchased 2TB and have also cleared the cache on the App.  What else can I do?

Grockle's avatar
Grockle
Helpful | Level 5
2 years ago

In my case, both Android phones Samsung S21 Ultra and Samsung Note 8 started to display the photos correctly again last night without my intervention, seems Dropbox have solved at least the problem for me. 🙂

  • anonymous's avatar
    anonymous
    2 years ago

    Working for us on the IOS devices - website photo indexing is happening at a glacial pace - too slow to be of any use at present.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi everyone, 

       

      Could we please get a confirmation that this issue has been resolved? 

       

      If anyone still needs further assistance, feel free to let us know so we can look into it. 

      • -Lisa-'s avatar
        -Lisa-
        Helpful | Level 7
        2 years ago

        BenDBX DBX_Pedro Jay

         

        No this issue has not been resolved for me. As stated above, media in the Camera uploads folder and its sub-folders have now reappeared on the Photos tab but media in other folders are still missing. All media in all folders used to be shown, this is not currently the case. Your partial fix worked for Camera uploads, it now needs to be applied to other folders as well.

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