Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Mobile
Preview
View
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

-Lisa-'s avatar
-Lisa-
Helpful | Level 7
2 years ago

Thanks for trying to help schoereli , but yes I have reset many times since Friday. If you scroll back to the first page of this thread you will see this is one of the first things I tried. At least I only have a few hundred photos in my account at the moment so it doesn’t take long to do the reset.

Anonymous's avatar
Anonymous
2 years ago

Hi .... IOS devices working ok ... Viewing photos via the website isn't working for us now ... It was for a while but  extremely slow.  however no photos are loading at all now.

 

Just having to politely vent here 🙂


On top of other ongoing reported glitches we have had photo indexing issues for several weeks when viewing photos via a browser.
I had hoped this outage indicated that Dropbox were trying to fix the problem. This known indexing issue has been escalated to engineering who are aware of the problem via a support ticket.... no communication, so it seems not. 

What has happened to the software quality control, why are there now so many issues ?

 

Last night we watched a new OneDrive Microsoft Teams event. No champagne, audiences or any other nonsense, just several individuals presenting for thirty minutes some very impressive updates to their OneDrive - Search, Photos mobile platform and storage plans.... take a look.

 

We have been a paying customers since 11/2008, however we're moving on for the foreseeable I'm afraid - sigh

 

 

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Anonymous,

     

    Thanks for sharing your thoughts. 

     

    We can see how ongoing issues like this would be really frustrating, especially for a long-time user.

     

    We'll continue to work on improvements to the product. 

     

    If there is anything else we can help you with, Please reach out to us. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!