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PhilTerz's avatar
PhilTerz
Helpful | Level 5
4 years ago
Solved

Previewing TIFF Only Shows First Page

Hello   When I click on a .tiff file to preview, it only shows the first page for that preview. For other files like PDF, it shows all pages. From Dropbox's documentation, tiff previews should be...
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  • PhilTerz's avatar
    PhilTerz
    4 years ago

    I spoke to support and they clarified that .tiff files are previewed as images, and therefore only show the first page. Showing multi-page images is not supported. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi PhilTerz, how are you today?

 

Which platform do you use when trying to preview the TIFFs? Are you on the website? 

 

If yes, can you try a totally different browser on your end, and let me know of the results? 

 

Thanks a bunch!

  • PhilTerz's avatar
    PhilTerz
    Helpful | Level 5
    4 years ago

    I spoke to support and they clarified that .tiff files are previewed as images, and therefore only show the first page. Showing multi-page images is not supported. 

    • renzullk's avatar
      renzullk
      Explorer | Level 3
      4 years ago

      i've tried saving these .tif files into PDF on the web platform, and it still only shows/converts 1 page. How do we handle this to properly show all pages?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey renzullk, I hope you’re doing well. 

         

        Did you try to preview your .pdf files via different browsers and the same issue persists? 

         

        Also, if you try to preview files that were always in a PDF format, can you see all of their pages?

  • renzullk's avatar
    renzullk
    Explorer | Level 3
    4 years ago

    I have tried both chrome and firefox. Both only display one page.

    I've tried "Save as " pdf and still only pdf's the first page even though the document has more.

     

    The only way it seems to work is to download the .tif document locally, save as a pdf and then upload, which is very cumbersome.

    It also leaves a lot of room for destroying portions of files - where you think you might be saving the file as a PDF on the online platform, but its not fully converting all pages.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi renzullk, we appreciate the feedback on this matter. 

       

      We take all comments into consideration in improving the Dropbox service and features.

       

      If you have any further queries, feel free to message back.

      • renzullk's avatar
        renzullk
        Explorer | Level 3
        4 years ago

        so there is no resolution? the feature doesnt work?

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