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woofwear's avatar
woofwear
Helpful | Level 5
6 years ago

Previews of CMYK files that look the wrong colour

Hi, I've uploaded to CMYK files to my dropbox so that clients can download them and use them in print catalogues etc. However, in the preview the colour looks nothing like the colour in the file. I...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the update and sorry to hear about this emacleoud.

Can you please log a ticket from your end to avoid the bounce you mentioned this time?

Let me know the ticket's ID (a 7 digit number) here when you get the chance and I'll get on it asap. 

kathleenaprior's avatar
kathleenaprior
New member | Level 2
6 years ago

Hello

 

I am also having this issue. However, when the photos are being downloaded they are STILL showing dull colours.

 

It means I am unable to download them and share them on my Instagram.

 

More importantly, my clients have downloaded them, and then uploaded them to their Image Databases - and the colours are completely off. My photos are now being used on their marketing materials and are not a true reflection of work - and are damaging my reputation as a photographer.

 

This really is not acceptable.

 

Kathleen

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi kathleenaprior; thanks for joining the discussion here and sorry to hear about this.


    Can you please clarify if this happens for all of your files, some or maybe just one? 

     

    Could you perhaps send me a shared link to a problematic file so I can have a look on my end? 

     

    While at it, how are you uploading those files in the first place (a desktop device, a mobile one, through an app integration etc.) and what's their exact type (for example are they jpegs, PNGs or something else)? 

     

    Let me know what you find! 

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