Forum Discussion

jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

PSD thumbnails are not displaying

Dropbox enables me to see my Tiff photos.  However, I cannot see my PSD photos.  There are no thumbnails for the PSD files.
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jpeterka, thanks for bringing this to our attention.

 

Are you having this issue in your local Dropbox folder, on dropbox.com or our mobile app?

 

Can you please send us a screenshot of how your PSD thumbnails appear, compared to your Tiff files?

 

Thanks in advance.

jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

Hi Hannah,

 

Thank you for your reply!

 

My issue is with the iPhone and Web apps.  The Tiff files display fine.  However, the PSD files only show the size in MB and how long ago they were modified on the iPhone 12 and only the file name on the website.

 

Do I need to purchase a full-blown plan to get the functionality I am looking for from Dropbox or should the aforementioned features be working with the plan I am using?

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jpeterka, thank you for reaching back to us, I hope you enjoyed your weekend!

     

    What is the file size of the .PSD files you're referring to? Can you give me some examples?

    • jpeterka's avatar
      jpeterka
      Explorer | Level 3
      4 years ago
      All my test PSD files were 148.6MB.
    • jpeterka's avatar
      jpeterka
      Explorer | Level 3
      4 years ago
      Hi Megan and Hannah,

      Thank you for getting back to me!

      My PSD test files were all 148.6 MB. I thought I read that Dropbox could display up to 50MP or up to a gig in size.

      The Tiff files ranged from 97 MB to 127.5 MB and all displayed well.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi jpeterka, thanks for your speedy reply! 

         

        Do you happen to know if the .PSD files are larger than 50 megapixels too?

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