Forum Discussion

jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

PSD thumbnails are not displaying

Dropbox enables me to see my Tiff photos.  However, I cannot see my PSD photos.  There are no thumbnails for the PSD files.
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jpeterka, thanks for bringing this to our attention.

 

Are you having this issue in your local Dropbox folder, on dropbox.com or our mobile app?

 

Can you please send us a screenshot of how your PSD thumbnails appear, compared to your Tiff files?

 

Thanks in advance.

jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

I did a little more testing...ironically, the virtual drive on my Windows 11 PC shows both the PSD and Tiff preview images when I sign in as Administrator.  Otherwise, I do not see the preview; I see icons and filenames.

Logged in as Administrator

 

The Dropbox website and iPhone app only show the Tiff preview image.

 

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