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jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

PSD thumbnails are not displaying

Dropbox enables me to see my Tiff photos.  However, I cannot see my PSD photos.  There are no thumbnails for the PSD files.
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi jpeterka, thanks for your speedy reply! 

 

Do you happen to know if the .PSD files are larger than 50 megapixels too?

jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

I just loaded one into Photoshop to examine the file information and confirm the camera used.  All my test PSD files were taken with a Fujifilm X-t4, a 26MP camera.  

 

We normally use our Fujifilm X-T4s (26MP) or Canon R3 (24MP).    

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jpeterka, keep in mind that you can see the thumbnail preview on your computer as normal, most likely because it's the OS that's generating the preview, and not directly Dropbox.

     

    As for the web, can you try a different browser too, just to see if you get the same results there? Also, can you clarify if you can open the .PSD files using the web? 

    • jpeterka's avatar
      jpeterka
      Explorer | Level 3
      4 years ago

      Hi Megan,

       

      The website does not open my PSD files. It shows the files have been uploaded to Dropbox, but there are no previews like there is with my Tiff and JPG files.

       

      Relative to trying different browsers, I tried Chrome, Mozilla, Brave, and Edge.  Results were the same...

       

       

    • jpeterka's avatar
      jpeterka
      Explorer | Level 3
      4 years ago

      Today, I deleted all my test files from Dropbox.  I loaded the software on my PC and tried to simply copy a PSD file to the Dropbox folder.  The PSD file displayed find in my PC's Dropbox folder.  However, the PSD does not preview on the Dropbox website or on the iPhone app.  See screenshot.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey there, jpeterka! 

         

        Can I send you an email, in order for us to have a closer look into this? 

    • jpeterka's avatar
      jpeterka
      Explorer | Level 3
      4 years ago

      More testing - I found a legacy cake topper photo that was a 39.94MB PSD file and uploaded it to Dropbox.  What do you know, Dropbox previewed the file!  The only conclusion I can make at this time is that Dropbox limits free accounts to lower MB threshold photo previews.  Does anyone know beyond a doubt that Dropbox paid account enable PSD previews for photos up to 50MP and/or 1GB? Also, is it possible to get a personal account greater than 2TB?

       

      Thank you!

       

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