Forum Discussion

jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

PSD thumbnails are not displaying

Dropbox enables me to see my Tiff photos.  However, I cannot see my PSD photos.  There are no thumbnails for the PSD files.
Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi jpeterka, keep in mind that you can see the thumbnail preview on your computer as normal, most likely because it's the OS that's generating the preview, and not directly Dropbox.

 

As for the web, can you try a different browser too, just to see if you get the same results there? Also, can you clarify if you can open the .PSD files using the web? 

jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

More testing - I found a legacy cake topper photo that was a 39.94MB PSD file and uploaded it to Dropbox.  What do you know, Dropbox previewed the file!  The only conclusion I can make at this time is that Dropbox limits free accounts to lower MB threshold photo previews.  Does anyone know beyond a doubt that Dropbox paid account enable PSD previews for photos up to 50MP and/or 1GB? Also, is it possible to get a personal account greater than 2TB?

 

Thank you!

 

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