Re: ".pdf files are supported but something went wrong" error on website preview

I can not, even the available previous file does not open... if i had access to an earlier version... like 2022 I could probably open that

Do you only see one version of the file in the version history?

Can you perhaps restore the original version?

There is an older version but it's not old enough and has the same error... it would be great to somehow have access to the file that was first uploaded

Hi again, edeyoung75. Out of curiosity, and apologies if this is something you’ve already mentioned, are all of these files personal Dropbox PDFs that only you can access or can another user access them, too? 

If they are shared indeed, do the members see the same error when opening them? When was the last time they could access them?

They are not shared

I see. Can we log a ticket for you then to the email address you see here?

Yes please

Hey edeyoung75! Whenever possible, please check your email address; you should have a new message from me. Please go ahead and reply and I’ll investigate this further.

Done

Still no luck and no reply since my last comment on this ticket

Hey edeyoung75, I can see your latest email to our advanced specialist; I’ve left them an internal note to get back to you as soon as possible.