Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Emery S
2 years agoHelpful | Level 5
Re: Dropbox website not loading. Why?
Error Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home.
5 Replies
Replies have been turned off for this discussion
- freshwaves2 years agoNew member | Level 2
Hello! I'm trying to log into my dropbox account this morning, but the blue square keeps spinning, then says an 'error' code. Any ideas what's going on? I've tried several times.
- Megan2 years ago
Dropbox Community Moderator
Hey guys, thank you all for chiming in!
We're undergoing maintenance today starting at 5:00 PM (Pacific), which might be the cause that's preventing you from accessing our site.
Hold tight, and that should be over real soon. You can also check more about this on our status page.
If there's anything else that I can do to help, please let me know!
- Emery S2 years agoHelpful | Level 5
Not being able to have our attorneys access their client files is not something that can wait until after 5pm. Is there someone I can speak with directly to try to resolve this?
- DimitriR2 years agoHelpful | Level 6
Its 1:24 PM pacific time, are you saying at 5 PM pacific time this evening there will be maintenance?
- Jonathan Wade2 years agoExplorer | Level 4
My team is also experiencing issues when using search on the Dropbox website. It shows "something went wrong on our end". We have tried different browsers, restarting our computers, and clearing the cache.
About View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!