Re: Extremely slow downloads and views

Hey Gene Wayne, thanks for letting us know about this.

If you quit the Dropbox app and then relaunch it, do you see any difference in behavior?

Hi Hannah !
Restarted, nothing has changed. This has been for a long time, It didn't bother me before, but now I work with large video files and it is very unpleasant. Dropbox Transfer and Dropbox Web also upload 20-25 megabits per second, but Dropbox Replay, Frame.IO,  MEGA upload almost 100 megabits.

Recently, I had to use another service (MASV) to transfer the file faster, screenshot below.

Hi Gene Wayne, it's interesting that you notice this behavior on both the app, and the website. 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

If so, could you temporarily disable any antivirus or firewalls you may have running on your computer and try again?

After using Dropbox daily to deliver our company's product to our clients, we have been experiencing extremely slow upload speeds just recently.  I've checked all my settings (haven't changed anything on my PC, as far as I know), and I've googled everything under the sun.  I can't find anything on my end that is not set to optimize upload speeds.  Yet, I am experiencing times when it might take 2 hours to upload what should take less than a minute.  Is there something new going on with Dropbox?  If this persists, I will find it necessary to cancel our account and use a different cloud service, so can someone please help?  (Support personnel had no solution, when I called them)

Hey HREP, thanks for reaching out to us.

I moved your post to this relevant thread, so be sure to check it for any info that might seem helpful to you.

Also, can you please give us the ticket number for your communication with our support team, so we can look into it?

Hi Megan !
No, I don't use any of the above. I checked on a second computer, one 20gb video file upload is not faster than 30 megabits per second. But uploading to Dropbox Replay or MASV is much faster. Maybe it has to do with different technology of upload?
But the download speed is good

Hi Gene Wayne, and just to clarify, you've noticed these slow uploads mainly with the app, or the website too? 

Have you tried using a different network -if possible- just to track the behavior there? 

Ticket# 21471036

I also tried removing the Dropbox app from my PC and reinstalling it.  Speed remains horrible.

Megan Dropbox App, Dropbox Web and Dropbox Transfer do not load faster than 30 Mbps. Only Dropbox Replay uploads my footage well, 80–100 Mbps.

Okay, I'll try to check elsewhere. Right now I'm working at a desktop workstation, but I'll figure something out.

Hi HREP, thanks for the ticket number reference! 

I was able to locate your ticket, and I can see that the advanced agents are working with you on this case, in order for you to come to a conclusion. And hopefully find what's triggering the situation that you mentioned. 

Also Gene Wayne, it'd be amazing if you could check that, just so we can exclude this possibility too. However, if the issue remains, I would suggest that you contact our Support team directly. 

They have access to more account-specific info, and they'd be able to check a few things with you. If you don't have a paid account, let me know and I'll open a ticket on my end for you. 

Thanks! 

Megan  Thanks for the answer, I have a paid account and I'll write to tech support.