We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
anuragrb
3 years agoNew member | Level 2
Extremely slow downloads and views
I have an extremely fast gigabit connection, and can download from most websites at near about 100MB/s. However, when I try to download folders from Dropbox, it barely downloads at 1 MB/s if I'm luck...
Gene Wayne
3 years agoExplorer | Level 3
Megan Dropbox App, Dropbox Web and Dropbox Transfer do not load faster than 30 Mbps. Only Dropbox Replay uploads my footage well, 80–100 Mbps.
Okay, I'll try to check elsewhere. Right now I'm working at a desktop workstation, but I'll figure something out.
Megan
Dropbox Community Moderator
3 years agoHi HREP, thanks for the ticket number reference!
I was able to locate your ticket, and I can see that the advanced agents are working with you on this case, in order for you to come to a conclusion. And hopefully find what's triggering the situation that you mentioned.
Also Gene Wayne, it'd be amazing if you could check that, just so we can exclude this possibility too. However, if the issue remains, I would suggest that you contact our Support team directly.
They have access to more account-specific info, and they'd be able to check a few things with you. If you don't have a paid account, let me know and I'll open a ticket on my end for you.
Thanks!
- Gene Wayne3 years agoExplorer | Level 3
Megan Thanks for the answer, I have a paid account and I'll write to tech support.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!