Forum Discussion

anuragrb's avatar
anuragrb
New member | Level 2
3 years ago

Extremely slow downloads and views

I have an extremely fast gigabit connection, and can download from most websites at near about 100MB/s. However, when I try to download folders from Dropbox, it barely downloads at 1 MB/s if I'm luck...
Download
Preview
View
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Gene Wayne, it's interesting that you notice this behavior on both the app, and the website. 

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

If so, could you temporarily disable any antivirus or firewalls you may have running on your computer and try again?

Gene Wayne's avatar
Gene Wayne
Explorer | Level 3
3 years ago

Hi Megan !
No, I don't use any of the above. I checked on a second computer, one 20gb video file upload is not faster than 30 megabits per second. But uploading to Dropbox Replay or MASV is much faster. Maybe it has to do with different technology of upload?
But the download speed is good

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Gene Wayne, and just to clarify, you've noticed these slow uploads mainly with the app, or the website too? 

     

    Have you tried using a different network -if possible- just to track the behavior there? 

    • Gene Wayne's avatar
      Gene Wayne
      Explorer | Level 3
      3 years ago

      Megan Dropbox App, Dropbox Web and Dropbox Transfer do not load faster than 30 Mbps. Only Dropbox Replay uploads my footage well, 80–100 Mbps.

      Okay, I'll try to check elsewhere. Right now I'm working at a desktop workstation, but I'll figure something out.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi HREP, thanks for the ticket number reference! 

         

        I was able to locate your ticket, and I can see that the advanced agents are working with you on this case, in order for you to come to a conclusion. And hopefully find what's triggering the situation that you mentioned. 

         

        Also Gene Wayne, it'd be amazing if you could check that, just so we can exclude this possibility too. However, if the issue remains, I would suggest that you contact our Support team directly. 

         

        They have access to more account-specific info, and they'd be able to check a few things with you. If you don't have a paid account, let me know and I'll open a ticket on my end for you. 

         

        Thanks! 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!