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Megan
Dropbox Community Moderator
Dropbox Community ModeratorRe: I can't find my backed up computer files, when I check the mobile app on my iPad.
Hey Christine_25!
Would you mind clarifying which app version you currently have installed on your computer, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.
Feel free to send me a couple of screenshots of what you see in your local Dropbox folder, and what your iPad shows, in order for me to have a visual too.
Lastly, in regards to the Dropbox Backup: if you have enabled the feature, then it'll automatically back up your files, and any changes made to them.
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- Walter
Thanks for the screenshots and the additional information too, Christine.
Based on your screenshots it seems that you're logged into the same Dropbox account on both devices which means that you should be seeing the same set of files and folders on both devices.
Have you made sure that the Dropbox desktop app on your computer is 'up to date' and not still syncing?
Also, can you take a look at your backups page and let me know if the files you're looking for are listed there?
Today I checked to see what files were on the Dropbox app on my computer and it still only has the files from my iPad. There are no files from my computer listed in the app.
The files on my computer are listed on the backups page.
- Nancy
Hi from me too, Christine_25. Can you clarify the current syncing status of the desktop app on your computer?
It says it's "up to date" on the Dropbox Icon on my computer.
- Megan
Hey Christine_25!
When using our current Backup feature, then you wouldn't see your PC folders inside your Dropbox folder.
They should back up to Dropbox from their default location as normal, and no further action is required. So, if you need to access them all you'd have to do is locate them in your computer. Can you try that?
I'm not sure if I understand what you're asking me to try. Are you asking me to locate my computer files in my Windows Directory on my computer?
Also, what is the purpose of the Dropbox folder if there is a backup feature? It sounds like they are two separate things and I'm not quite sure about the differences between the two.
- Walter
The Dropbox folder is a special folder that is created when you install the Dropbox desktop app on your computer Christine_25
All the files you copy or move into your Dropbox folder will be synced across our connected devices and the website as well.
When it comes to the Dropbox Backup feature, it's different than syncing and you should be able to access your backed up files in your backups page on all of your devices.
I hope this clarifies and let us know if you have any follow up questions.
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