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Christine_25's avatar
Christine_25
Helpful | Level 5
4 months ago

I can't find my backed up computer files, when I check the mobile app on my iPad.

Device iPad Air Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version N/A Question or Issue I cannot view any of my PC files on my iPad that I backed-up ...
Mobile
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey Christine_25!

When using our current Backup feature, then you wouldn't see your PC folders inside your Dropbox folder. 

They should back up to Dropbox from their default location as normal, and no further action is required. So, if you need to access them all you'd have to do is locate them in your computer. Can you try that?

Christine_25's avatar
Christine_25
Helpful | Level 5
3 months ago

I'm not sure if I understand what you're asking me to try. Are you asking me to locate my computer files in my Windows Directory on my computer?

Also, what is the purpose of the Dropbox folder if there is a backup feature? It sounds like they are two separate things and I'm not quite sure about the differences between the two.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    The Dropbox folder is a special folder that is created when you install the Dropbox desktop app on your computer Christine_25 

    All the files you copy or move into your Dropbox folder will be synced across our connected devices and the website as well. 

    When it comes to the Dropbox Backup feature, it's different than syncing and you should be able to access your backed up files in your backups page on all of your devices. 

    I hope this clarifies and let us know if you have any follow up questions. 

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