Re: My .docx can't be previewed when using my iPad or iPhone.Is it too long, and why is this happening?

Hi Noleafcloverx, and welcome to our forum!

Is there any chance the document is 190MB and not 1.9MB? If yes, then the size of the file would be the issue (the current limit is 160MB). 

If not, can you test this via a different browser/incognito mode and let me know if the same error appears? 

Finally, even if you can’t preview the file on Dropbox, there may still be an option to open and edit it. Can you check if you can do this? You can also send me a screenshot, if you prefer.

Keep me posted.

Here is a screenshot:

I've tried it on 2 different computers and also in incognito/private mode and this is the result each time:

Hi Everybody,

Thanks for reporting this. I've brought this to the attention of our engineering team who is currently investigating. We will post here when we have an update.

Regards,

Ben

It is important that you do not forget to provide an answer, for me it is really essential to work with a word file rather than a PDF, which would cause me enormous inconvenience

Hello, I note with great sadness that you frequently release updates, but without ever solving the problems reported to you, as has also happened in the past. It's a real shame because not solving the problems that are reported means that you don't care if people use a certain application and this does nothing but damage your reputation. Large companies are able to grow because they listen to people's feedback, accept advice and try to solve problems when they arise. Just to give you an example that you don't listen to us users of the application, because if we propose to add a 50 GB or 100 GB plan like all clouds we are never listened to? In the past I had given the idea of ​​giving the possibility, within the application itself, of highlighting words from the test, as usual you replied that you had forwarded the feedback and today, years later, none of this exists, yet this function is there in some cloud. In any case, I am very disappointed and I think I will delete the application. Thank you and good day

Hi Everybody,

Our engineering team has implemented a fix. Can you try opening your Word files again and let us know if you're still receiving an error message? Thanks so much!

Regards,

Ben

Hi, I still have the same problem with the file. Still won't open, same problem. But are they sure they've solved it? Let the engineers know that the problem persists

Hi, but is there any news on the problem of viewing files with many pages/words?