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Forum Discussion

Richardo's avatar
Richardo
Explorer | Level 4
2 years ago

My .docx can't be previewed when using my iPad or iPhone.Is it too long, and why is this happening?

Hi everyone, sorry for the outburst, but it's absurd that an application like Dropbox has such a significant limit for those who work with word files of over 1000 pages. In my case, I have a file of ...
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Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
2 years ago

I have a word document that I have uploaded to dropbox that is 1.9MB in size. It is approximately 600 pages, but I can't open it in dropbox. It tells me that "docx files are supported and we don't know what went wrong." I can open the file locally just fine using microsoft word. What's going on?

 

Also if I turn the document into a PDF file I can open it, but then I can't edit it...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Noleafcloverx, and welcome to our forum!

     

    Is there any chance the document is 190MB and not 1.9MB? If yes, then the size of the file would be the issue (the current limit is 160MB). 

     

    If not, can you test this via a different browser/incognito mode and let me know if the same error appears? 

     

    Finally, even if you can’t preview the file on Dropbox, there may still be an option to open and edit it. Can you check if you can do this? You can also send me a screenshot, if you prefer.

     

    Keep me posted.

    • Noleafcloverx's avatar
      Noleafcloverx
      Explorer | Level 3
      2 years ago

      Here is a screenshot:

       

      I've tried it on 2 different computers and also in incognito/private mode and this is the result each time:

       

       

       

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Everybody,

         

        Thanks for reporting this. I've brought this to the attention of our engineering team who is currently investigating. We will post here when we have an update.

         

        Regards,

        Ben

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