Re: On my Windows 11, the preview panel renders nothing for my images.

Hey @JohnnyVegas, since we wouldn't be able to open the link for security reasons anyway, can you attach the screenshots themselves to your next reply?

Thanks!

That's what I'm trying to do Hannah.  I foolishly tried uploading using the little Camera Icon in the editor instead of dragging and dropping the image into the text area.

Back to my issue ...

Version & Status:

Steps to recreate ...

1) The Problem: No Preview of image file

2) Select Another Image

3) Select the previously selected image

4) That *USUALLY* fixes it, but occasionally it doesn't.  In that case do this ...

5) And that fixes it; the preview now renders.

The problem is, that there is no bulk way to do the above, so I would have to go folder-by-folder, file-by-file.

The previews all render on my laptop that has Default Sync State set to Online-Only; so I know that you folks know how to render a Preview.  This has to be an issue with the Available-Offline setting.

Thanks for the screenshots and the info, Johnny!

If you simply quit the Dropbox app, does the issue persist while the app is closed?

Yes, the issue persists, but the work-around stops working.

Starting Dropbox back up allows the work-around to work again.

I'm having the same problem, except when I quit Dropbox, the issue goes away and the preview starts working again.

I want to make it clear to the support folks that this was not my answer to Hanna's question.

For me, the problem persists no matter what.  With Dropbox not running, my work-around doesn't work.  It starts working again once Dropbox is running again.

Hi JohnnyVegas ,

Thanks for reaching out.

We've passed your feedback onto the team and they're looking into it.

We'll update you as soon as we have any additional information we can share.

Hi JohnnyVegas​

I can confirm that this issue has been fixed. This was delayed due to unforeseen circumstances so apologies for the radio silence.

Let me know if you need anything else!