Forum Discussion

JohnnyVegas's avatar
JohnnyVegas
Helpful | Level 5
2 years ago

On my Windows 11, the preview panel renders nothing for my images.

On one of my Windows 11 Machines I am having an issue in Windows Explorer where if I choose an image file, no preview is rendered.  Please note that it does not say "No preview available", it simply ...
desktop
Preview
JohnnyVegas's avatar
JohnnyVegas
Helpful | Level 5
2 years ago

Yes, the issue persists, but the work-around stops working.

 

Starting Dropbox back up allows the work-around to work again.

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
2 years ago

I'm having the same problem, except when I quit Dropbox, the issue goes away and the preview starts working again.

  • JohnnyVegas's avatar
    JohnnyVegas
    Helpful | Level 5
    2 years ago

    I want to make it clear to the support folks that this was not my answer to Hanna's question.

    For me, the problem persists no matter what.  With Dropbox not running, my work-around doesn't work.  It starts working again once Dropbox is running again.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi JohnnyVegas ,

     

    Thanks for reaching out.

     

    We've passed your feedback onto the team and they're looking into it.

     

    We'll update you as soon as we have any additional information we can share.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi JohnnyVegas​

    I can confirm that this issue has been fixed. This was delayed due to unforeseen circumstances so apologies for the radio silence.

    Let me know if you need anything else!

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