Forum Discussion

JohnnyVegas's avatar
JohnnyVegas
Helpful | Level 5
2 years ago

On my Windows 11, the preview panel renders nothing for my images.

On one of my Windows 11 Machines I am having an issue in Windows Explorer where if I choose an image file, no preview is rendered.  Please note that it does not say "No preview available", it simply ...
desktop
Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @JohnnyVegas, welcome to our Community!

 

I'd like a few more details, such as the version of the app at the moment, along with its syncing status. 

 

I'd also love some screenshots, in order for me to have a visual step-by-step of the process you follow on your end.

 

I'll be waiting for your update! 

JohnnyVegas's avatar
JohnnyVegas
Helpful | Level 5
2 years ago

Hello Megan!

 

I have screenshots ready to go.  I've uploaded to my personal website.  However, when I enter the URL in the popup in this editor and fill in the rest of the form, It renders here as a broken image when I preview the post.

The URL I'm entering is correct; I enter the same URL in my browser and I am presented the image.

Is there a trick to this?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @JohnnyVegas, since we wouldn't be able to open the link for security reasons anyway, can you attach the screenshots themselves to your next reply?

     

    Thanks!

    • JohnnyVegas's avatar
      JohnnyVegas
      Helpful | Level 5
      2 years ago

      That's what I'm trying to do Hannah.  I foolishly tried uploading using the little Camera Icon in the editor instead of dragging and dropping the image into the text area.

      Back to my issue ...

       

      Version & Status:

       

       

      Steps to recreate ...

       

      1) The Problem: No Preview of image file

       

       

      2) Select Another Image

       

      3) Select the previously selected image

       

      4) That *USUALLY* fixes it, but occasionally it doesn't.  In that case do this ...

       

      5) And that fixes it; the preview now renders.

       

       

      The problem is, that there is no bulk way to do the above, so I would have to go folder-by-folder, file-by-file.

       

      The previews all render on my laptop that has Default Sync State set to Online-Only; so I know that you folks know how to render a Preview.  This has to be an issue with the Available-Offline setting.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshots and the info, Johnny!

         

        If you simply quit the Dropbox app, does the issue persist while the app is closed?

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