Forum Discussion

JohnnyVegas's avatar
JohnnyVegas
Helpful | Level 5
2 years ago

On my Windows 11, the preview panel renders nothing for my images.

On one of my Windows 11 Machines I am having an issue in Windows Explorer where if I choose an image file, no preview is rendered.  Please note that it does not say "No preview available", it simply ...
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Preview
JohnnyVegas's avatar
JohnnyVegas
Helpful | Level 5
2 years ago

That's what I'm trying to do Hannah.  I foolishly tried uploading using the little Camera Icon in the editor instead of dragging and dropping the image into the text area.

Back to my issue ...

 

Version & Status:

 

 

Steps to recreate ...

 

1) The Problem: No Preview of image file

 

 

2) Select Another Image

 

3) Select the previously selected image

 

4) That *USUALLY* fixes it, but occasionally it doesn't.  In that case do this ...

 

5) And that fixes it; the preview now renders.

 

 

The problem is, that there is no bulk way to do the above, so I would have to go folder-by-folder, file-by-file.

 

The previews all render on my laptop that has Default Sync State set to Online-Only; so I know that you folks know how to render a Preview.  This has to be an issue with the Available-Offline setting.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots and the info, Johnny!

 

If you simply quit the Dropbox app, does the issue persist while the app is closed?

  • JohnnyVegas's avatar
    JohnnyVegas
    Helpful | Level 5
    2 years ago

    Yes, the issue persists, but the work-around stops working.

     

    Starting Dropbox back up allows the work-around to work again.

  • shrimpgordita's avatar
    shrimpgordita
    Explorer | Level 4
    2 years ago

    I'm having the same problem, except when I quit Dropbox, the issue goes away and the preview starts working again.

  • JohnnyVegas's avatar
    JohnnyVegas
    Helpful | Level 5
    2 years ago

    I want to make it clear to the support folks that this was not my answer to Hanna's question.

    For me, the problem persists no matter what.  With Dropbox not running, my work-around doesn't work.  It starts working again once Dropbox is running again.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi JohnnyVegas ,

     

    Thanks for reaching out.

     

    We've passed your feedback onto the team and they're looking into it.

     

    We'll update you as soon as we have any additional information we can share.

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi JohnnyVegas​

    I can confirm that this issue has been fixed. This was delayed due to unforeseen circumstances so apologies for the radio silence.

    Let me know if you need anything else!

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