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Kaplan34's avatar
Kaplan34
New member | Level 2
4 years ago
Solved

Recovering deleted files from 6 months ago?

So I have client that failed to download her images from the link I provided over 5 months ago.  I deleted the folder, god knows, I don't even know how long ago and she contacted me a week ago and as...
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey nunoggomes, thanks for joining our Community.

     

    I'm afraid that upgrading your account retroactively won't help you restore files that were deleted a long time ago.

     

    I moved your post to this relevant thread, so you can take a look at the other replies for more info.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

dimitra vidinioti 

 

EVH is a very, very old feature called 'Extended Version History' (also known as Pack-Rat) which at the time allowed unlimited recovery of files and documents (and the became 365 days). However, its not been available to purchase or use for many years and was an add on to paid plans. 

 

If you dont already have it (ie. you are a free user) then the 30 day window is absolute and I'm afraid you cannot recover over that timescale. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi dimitra vidinioti, I hope you don’t mind me jumping in here. 

     

    I’d only like to add that it’s now possible to buy EVH as an add-on for your Dropbox account, if you’re already on a direct Dropbox subscription (Plus/Business). You can also see more details here.

     

    However, EVH will start “working” from the moment you purchase it and it wouldn’t have any effect retroactively (for files that were deleted in the past).

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