You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Krleighton
2 years agoNew member | Level 2
Recovery of old files
I went to view my wedding photos and they are GONE! If I use the old link that I saved in my email it says "This type of link is not supported" HELP!!!
Krleighton wrote:
I went to view my wedding photos and they are GONE! If I use the old link that I saved in my email it says "This type of link is not supported" HELP!!!Is this the link you received from the photographer? If so, did you save the files to your own account? The link you received would be a link to the files in their account, and if they remove the files then the link would no longer work. You would have needed to download or save the files to your own account in order to keep your own copy.
If you're just using the link you received from the photographer, you'll need to go back to them and ask for a new link, assuming they still have the files.
- RichSuper User II
Krleighton wrote:
I went to view my wedding photos and they are GONE! If I use the old link that I saved in my email it says "This type of link is not supported" HELP!!!Is this the link you received from the photographer? If so, did you save the files to your own account? The link you received would be a link to the files in their account, and if they remove the files then the link would no longer work. You would have needed to download or save the files to your own account in order to keep your own copy.
If you're just using the link you received from the photographer, you'll need to go back to them and ask for a new link, assuming they still have the files.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!