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Stevenginz's avatar
Stevenginz
Explorer | Level 3
1 year ago

Right hand side column is being cut off for a Dropbox file on my device.

Free version I have a file on my computer with three columns that was always visible in my dropbox completely. Now the right hand column is being cut off in the Dropbox version only. I have not chan...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Stevenginz, what file type does this happen to? 

 

Is it all of your content, or some of them? If you try to preview the content online, do you see the same thing? 

Stevenginz's avatar
Stevenginz
Explorer | Level 3
1 year ago
I see the entire document on my desktop however, when I view it and dropbox the right side is cut off and nothing has changed since the time that I did not have this problem
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Have you tried clearing your browser's cache or using another browser perhaps Stevenginz?

    • Stevenginz's avatar
      Stevenginz
      Explorer | Level 3
      1 year ago
      Thanks how do I clear the cache? On my MAC?
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        So, you're using the desktop app on your Mac to preview the file and not a web browser like Safari or Chrome Stevenginz? Could you maybe send us a screenshot of how the file looks like on your end so that we can have a visual too? 

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