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Forum Discussion
Stevenginz
2 years agoExplorer | Level 3
Right hand side column is being cut off for a Dropbox file on my device.
Free version I have a file on my computer with three columns that was always visible in my dropbox completely. Now the right hand column is being cut off in the Dropbox version only. I have not chan...
Stevenginz
2 years agoExplorer | Level 3
It’s a password-protected file, but I cannot share. I’m not sure how that would help to understand the fact that the right hand column is cut off on my iPhone and it is present on my desktop. It’s a simple as that will show information on the right is missing on my iPhone.
BenDBX
Community Manager
2 years agoHi Stevenginz,
Without more information such as file type and a screenshot, we don't have enough information to assist you further. At this point, it's best that we reach out via email to gather more information. Would you mind if we sent an email do the address you used to sign up for the Community?
Thanks,
Ben
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