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cltchrn's avatar
cltchrn
Explorer | Level 4
2 years ago
Solved

Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally

When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the sli...
Mobile
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  • Jay's avatar
    Jay
    2 years ago

    Hi cltchrn, thanks for bringing this to our attention.

     

    Is this occurring for all PDF files, or just specific ones on your account?

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

cltchrn's avatar
cltchrn
Explorer | Level 4
2 years ago
Upon further investigation, it appears to only have occurred with files that I have made “available offline.” When I “uncheck” that option, and view the file, scrolling and zooming work normally. When I “make available offline” again after removing it, the problem returns.

I will try uninstalling and see if that helps.
cltchrn's avatar
cltchrn
Explorer | Level 4
2 years ago
After uninstalling and reinstalling, files made “available offline” function normally again. Thanks for the help!

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