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cltchrn's avatar
cltchrn
Explorer | Level 4
2 years ago
Solved

Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally

When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the sli...
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  • Jay's avatar
    Jay
    2 years ago

    Hi cltchrn, thanks for bringing this to our attention.

     

    Is this occurring for all PDF files, or just specific ones on your account?

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope it’s OK to chime in, cltchrn. 

 

Did this issue surface with the latest Dropbox app update perhaps or have you had it for a while now? 

 

What’s the average size of a file you make offline on the app? 

 

Did you also clear the Dropbox app’s cache before reinstalling?

cltchrn's avatar
cltchrn
Explorer | Level 4
2 years ago
No, the issue developed prior to the most recent update, but it had only been occurring for about a week. After the update, it still did not go away. The only thing that returned the scrolling, zooming, and search functions to normal was removing them from the “make available offline” option.

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