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cltchrn's avatar
cltchrn
Explorer | Level 4
1 year ago
Solved

Scrolling, zooming and searching in PDF files in the iOS app doesn't work normally

When viewing PDF files on the iOS mobile app, the files open normally, but the scrolling, zooming, and search functions are completely useless. When trying to swipe scroll, the pages moves the sli...
Mobile
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  • Jay's avatar
    Jay
    1 year ago

    Hi cltchrn, thanks for bringing this to our attention.

     

    Is this occurring for all PDF files, or just specific ones on your account?

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

cltchrn's avatar
cltchrn
Explorer | Level 4
1 year ago
This happens to every PDF which I have set to “make available offline.” Making one file available offline doesn’t affect other files.
zacw's avatar
zacw
Icon for Dropbox Engineer rankDropbox Engineer
1 year ago

Can you tell me how you're accessing the files that have the problem? For example: from the Home tab under Recents or the Files tab. I'm curious if it's happening only from a certain place, or if navigating to the file a different way (e.g. searching for it) also has the issue.

  • zacw's avatar
    zacw
    Icon for Dropbox Engineer rankDropbox Engineer
    1 year ago

    Also if you can, could you record the screen when this is happening so I can see if I can pick up any clues about what's going on? You can email it to me (zacw@dropbox.com) if it contains anything private.

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