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kimsel's avatar
kimsel
Explorer | Level 4
4 years ago
Solved

Search not working on my Mac

Hey all, I cannot get my search to work. I'm not using smart sync. I can see the file I need, and it will not find it in a search. Help. I have an apple M1 and Monterey. 
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  • Jay's avatar
    Jay
    4 years ago

    Thanks for the info. The ability to search the documents themselves for keywords is available on paid plans.  

     

    As you mentioned you're on a Basic plan, this wouldn't be available on your current plan.

kimsel's avatar
kimsel
Explorer | Level 4
4 years ago

I made the switch to a different browser and still...nada. (BTW thanks for your help!)

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey kimsel, are you searching for a specific file when this happens, or does the search function fail for all of your files?

 

Feel free to include some screenshots of the issue on your next response. 

  • kimsel's avatar
    kimsel
    Explorer | Level 4
    4 years ago

     

    Here is a "generic search" for the word first. Some docs come up, but none from the folder I need to search.

     

  • kimsel's avatar
    kimsel
    Explorer | Level 4
    4 years ago

    Here is what it looks like when I search for the word "first" in the folder I want to search. There are dozens of documents in that folder with the word first. 

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi kimsel, just for clarification, is the keyword in the name of the file itself, or a word visible inside the document itself?

       

      Could you provide a screenshot, while hiding any personal details, of files in that folder as shown on the site with the word 'first' visible?

      • kimsel's avatar
        kimsel
        Explorer | Level 4
        4 years ago

        the key word is a word visible within the document. 

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