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jasontx0426's avatar
jasontx0426
Helpful | Level 6
6 years ago

Searching Not Working on iPadOS Files app

Hi, According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app I should be able to search for stuff in the current dropbox folder when accessing it from the iPadO...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for your swift reply, jasontx0426!

Hmm. :thinking: Have you tried another WiFi network or searching for an item in a specific folder while you're connected to cellular data?

How about rebooting your device? Maybe that will do the trick. 

Keep us posted!

jasontx0426's avatar
jasontx0426
Helpful | Level 6
6 years ago

Hi Lusil ,

I've tried in both my home and workplace wifi and no luck. It does not seem to be a network problem. My ipad does not have cellular connections so I can't test for that.

I also tried rebooting, deleting the app and rebooting, neither works.

I'm not sure if this is a Files thing or Dropbox thing. It seems like I can't search dropbox items under the built-in Files app on my iphone either. I can access the files alright, but searching does not work at ant scope, even when the files are local.

Thanks a lot for all your help, but any other suggestions?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for trying those out as well, jasontx0426! 

    At this point, I'd recommend getting in touch with Apple Support to see if they have any additional info on the matter. 

    If you reach a dead-end or you have any other questions, don't hesitate to get back to us. In the meantime, have a lovely day ahead!

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