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sachouh's avatar
sachouh
Explorer | Level 4
4 years ago

Server or Network failed or the Format is Not Supported

I have been trying to view a video that was uploaded here but I keep getting the error message "The media could not be loaded, either because the server or network failed or because the format is not...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey sachouh, sorry to jump in, but can you check with the owner of the shared link and file if the file is still in their account and not deleted? Can they preview it normally on their end?

 

If possible, you can ask them to re-share the file with you anew using a new shared link as well.
 

Let us know of any updates!

sachouh's avatar
sachouh
Explorer | Level 4
4 years ago

The owner of the file re-uploaded the video. I can now preview it, however it will not download to my computer. Is this because the file is greater than 9 gigs? It is the only thing I have in my dropbox. I don't want to have to pay for a subscription just to see one video...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Happy to see that you're now able to preview the video!

     

    If you're on a free Basic account with 2 GB of space, what you wouldn't be able to do, is save it to your Dropbox account.

     

    But you shouldn't have an issue downloading it to your computer. Are you using the 'download' button or the 'save to Dropbox' one?

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