Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

rajeshm's avatar
rajeshm
Explorer | Level 4
4 years ago
Solved

Sharing a Video file which is more than 50 GB

Tried to share a large video file (more than 50 gb) through an download link.. but at the receiving end they were able to download only half of the file size even after multiple attempts. Is there an...
Download
Share
Shared Links
  • Megan's avatar
    Megan
    4 years ago

    Happy to help in any way possible rajeshm. 

     

    Due to the size of the folder it's possible that it'd either download as a zip, or that it'd be too large indeed.

     

    They could try adding it to their Dropbox account, which would automatically save the file and then sync to their app. However, they'd need enough space to do that. 

     

    Once you have the screenshot, let me know. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi rajeshm, I hope you're doing well! 

 

They should be able to download the content even with an individual account as long as they have enough space. Are you sharing the file using a shared link? 

 

Also, do they get any errors on their end, or the file size is smaller when downloaded? 

rajeshm's avatar
rajeshm
Explorer | Level 4
4 years ago

Thanks Megan, Iam good. Hope you too.

 

Yes. Im sharing thru the shared link only. There is no error at their end, file download is showing as completed but its incomplete. No issues when downloading smaller files.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi rajeshm, I am also doing well, thanks for asking! 

     

    While it could be related to the size limit for downloading via the website, would you possibly be able to send a screenshot over, of what they see when they mentioned the file is half the size?

     

    Is it possible that the file is zipped, and they need to unzip it? 

    • rajeshm's avatar
      rajeshm
      Explorer | Level 4
      4 years ago

      Sure Megan. I ll try to get a Screenshot. I haven't zipped the folder, shared individual media file by creating separate links.

      meanwhile is it possible to have such restriction to download through website?, can I ask them to download through app?

      Please suggest.

      Thanks for your extended help!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Happy to help in any way possible rajeshm. 

         

        Due to the size of the folder it's possible that it'd either download as a zip, or that it'd be too large indeed.

         

        They could try adding it to their Dropbox account, which would automatically save the file and then sync to their app. However, they'd need enough space to do that. 

         

        Once you have the screenshot, let me know. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!