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MarkE's avatar
MarkE
Explorer | Level 4
8 years ago
Solved

Slow syncing, only Dropbox.

Since several months I am finding that Dropbox sync's very slowly, but only for uploads. All suggested solutions do not work. I have set the bandwidth to the maximum.

As a work-around, I log into the Dropbox website and upload the file manually. This upload only takes a few seconds (so the speed of my connection is not the problem), but I then get a mail "we noticed a new sign in to your Dropbox". Uploading the same file through the regular syncing process can easily take 30 mins to an hour.

Any suggestions what is causing this?  I did not used to have this problem, and using sync to download files also goes very fast.

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sync
  • Karina's avatar
    Karina
    8 years ago

    Hey MarkE thanks for the additional detail on this matter you're experiencing! :upside_down:

     

    It seems that your ISP may be throttling the traffic. Please note that our servers don’t set caps on the upload/ download speeds, so restarting your connection could get you a different route and better speeds (this is outside of our control, though). 

     

    I'd recommend checking with your ISP and local network for more information on this, and you can also have a look at: http://www.speedtest.net/

     

    Hope this helps bring some extra clarity and happy Friday! 

4 Replies

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Antivirus scanner?
    Little Snitch?
    Firewall?
  • MarkE's avatar
    MarkE
    Explorer | Level 4
    8 years ago

    I can't see any messages in either Firewall of Antivirus.

    Firewall tends to block or allow, not really slow to a trickle.

     

    It is very consistent. I have not been able to upload any files to Dropbox with a normal speed. I have no other issues uploading and downloading files.

  • Karina's avatar
    Karina
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey MarkE thanks for the additional detail on this matter you're experiencing! :upside_down:

     

    It seems that your ISP may be throttling the traffic. Please note that our servers don’t set caps on the upload/ download speeds, so restarting your connection could get you a different route and better speeds (this is outside of our control, though). 

     

    I'd recommend checking with your ISP and local network for more information on this, and you can also have a look at: http://www.speedtest.net/

     

    Hope this helps bring some extra clarity and happy Friday! 

  • apraetor's avatar
    apraetor
    Icon for Super User alumni rankSuper User alumni
    8 years ago

    Could he be hitting different servers depending on whether he's using the web UI or the Dropbox sync client? I wonder whether his ISP has a peering issue, maybe they're under-provisioned for some routes.

     

    [This thread is now closed. If you have a similar or new question, you can ask here]

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