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adamschoales's avatar
adamschoales
Helpful | Level 5
6 years ago

"Smart" sync keeps downloading Online Only Files

I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using...
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adamschoales's avatar
adamschoales
Helpful | Level 5
6 years ago

As mentioned in my email:

You flagged that you saw that the default Smart Sync setting you have for this device is "Local". Not sure where you’re seeing the default sync is “local” because here’s a screenshot from the app on my end where it clearly says online only. If you’re seeing something saying it’s set to Local that is perhaps part of the issue - somewhere in the system Dropbox thinks that’s what I want even though on my end I’m telling it otherwise.
 
Also, as mentioned, third party apps are not accessing the files. I don’t have any anti-virus software running, and while I do have some backup apps, they all have the Dropbox folder excluded from the backup.
 
So really not sure what’s going on here. Like I mentioned, the only way to get things to work properly seems to use the old “Selective sync” method, which completely defeats the purpose of Smart Sync to begin with.
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thank you for updating the thread with additional information. 

I would like us to continue responding to the email, if this is OK with you, so I can have all your responses there, in case I need to escalate. 

You are of course welcome to post back here, when we get this resolved for you. 

Thank you for your understanding and patience. 

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