Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Solved
Smart Sync Not Showing Up on Windows 11
Hi! I am on Windows 11 and have a Dropbox Business account.
The Issue:
I cannot see the option when I right click a file, to Smart Sync > Local or Online Only
I do see this option on my MacBook Pro.
I did see the option on my PC earlier this week, I do not see it now.
In an effort to troubleshoot my issue, I just install and reinstall Dropbox app on the PC. The problem remains.
The options I see when I right click a file are
Dropbox >
- Share
- View in Dropbox
- Copy Dropbox Link
- Version History
- Send with Dropbox History
Any insight is appreciated.
Thanks!
I think this has been solved. For some reason dropbox was not enabled in the task manager, startup section within the menu. I then went to system configuration, “General” tab and selected “Normal Startup”, then “Services” tab and identify if Drop Box is “Running” and enabled that. This followed with a prompt to restarting the PC.
14 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi mamacholina, thanks for bringing this to our attention.
Could you try reinstalling the desktop app, without uninstalling it first, from this page?
Keep me updated with any progress! Same problem. Had to uninstall and reinstall entirely.
Still have same problem even after uninstall, then install again.
Did you fix your problem?
- Megan
Hi paquayC, how are you today?
Can you let me know what you see on your end when right clicking on a file or folder inside your Dropbox folder?
Also, what is the version of the Dropbox app that you have installed to your device? If you hover your mouse over the little Dropbox icon next to your WiFi, that should give you a number.
Let me know more.
Problem fixed, the Smart Sync menu item was hidden, when selecting "view more" in the dropdown right click menu, it appears. Not same behavior as in Win 10
This was the issue for me. After recent Windows 11 updates the option on the context menu you're looking for is "Show More Options." Makes more sense that it should be under the Dropbox menu, but it is not.
I am having the same issues, is there a way to bring back syn->online or local option at all?
- Rich
Super User II
RebeccaConfuse wrote:
I am having the same issues, is there a way to bring back syn->online or local option at all?
That sub-menu no longer exists. The items are now listed on the main context menu as Make available offline and Make online-only.
that's so inconvenient😑 but thanks, at least I know now.
Hi guys, I need your help please. After transitioning from Windows 10 to 11 all the right click context bullet points have disappeared and are ALSO NOT AVAILABLE in the "further options" sub menu. I am unabe to gather file sharing links from the windows explorer, nor making files available for local use.
This is a pain, because I have 2 TB of data to manage on my dropbox drive.Thank you for your help.
