Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

mamacholina's avatar
mamacholina
New member | Level 2
4 years ago
Solved

Smart Sync Not Showing Up on Windows 11

Hi! I am on Windows 11 and have a Dropbox Business account.    The Issue:  I cannot see the option when I right click a file, to Smart Sync > Local  or Online Only I do see this option on my ...
desktop
sync
windows
  • Signal2noise's avatar
    Signal2noise
    3 years ago

    I think this has been solved. For some reason dropbox was not enabled in the task manager, startup section within the menu. I then went to system configuration, “General” tab and selected “Normal Startup”, then “Services” tab and identify if Drop Box is “Running” and enabled that. This followed with a prompt to restarting the PC.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Signal2noise, thanks for letting us know about this.

 

Can you also let us know the sync status of the app, as shown when you hover your mouse over the Dropbox icon in your system tray?

 

Are you only missing these specific options, or other Dropbox menu items as well?

Signal2noise's avatar
Signal2noise
Helpful | Level 5
3 years ago

I think this has been solved. For some reason dropbox was not enabled in the task manager, startup section within the menu. I then went to system configuration, “General” tab and selected “Normal Startup”, then “Services” tab and identify if Drop Box is “Running” and enabled that. This followed with a prompt to restarting the PC.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!