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jimhill2000's avatar
jimhill2000
Explorer | Level 3
2 months ago

Some audio files won't preview that previewed fine earlier on my Android app.

Device OnePlus 8 Operating System OxygenOS 13.1 Dropbox App Version/Browser Version Dropbox version 446.2.4 Question or Issue Suddenly not able to preview some audio files that I've been a...
Android
Mobile
Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi jimhill2000, welcome to our Community! 

When did you first notice this behavior? Also, are we talking about .mp3 files, or some other type? 

Is it safe to assume that the files preview without an issue when you try to open them online? Feel free to also have a look at the relevant Help Center article. 

I'd love to have a screenshot of what you see on your end when you try to play these files.

Keep me posted, and we'll take it from there.

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