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Tiffanie1's avatar
Tiffanie1
Explorer | Level 3
1 year ago

Some files cannot be opened in computer.

I cannot open some files in my computer. It's exactly the same "jpg" files which I synced in the past. The files are definitely not corrupted because they can be viewed on my iphone but just not the ...
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Tiffanie1's avatar
Tiffanie1
Explorer | Level 3
1 year ago

Yes, you're right. The files can be viewed on line via the web login. 

 

May I know how to temporarily quit the APP? It's installed in my "Windows Explorer" already.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
Tiffanie1 wrote:

May I know how to temporarily quit the APP? It's installed in my "Windows Explorer" already.

Click the Dropbox icon in your system tray, then click your avatar in the top-right corner and select Quit.

 

 

 

  • Tiffanie1's avatar
    Tiffanie1
    Explorer | Level 3
    1 year ago

    ok, "Quit" and also restart computer. However, it remains the same. 

     

    I even cannot transfer the file between folders - "There's an error occuring, cannot move the file..."

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      1 year ago
      Tiffanie1 wrote:

      ok, "Quit" and also restart computer. However, it remains the same.

      Did you test it after quitting the app and BEFORE restarting the computer? If not, the Dropbox app would still be running because it automatically launches when you restart the computer.

      • Tiffanie1's avatar
        Tiffanie1
        Explorer | Level 3
        1 year ago

        The Dropbox icon on the System tray below is gone now. How can I check whether it's still running?

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