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Some files cannot be opened in computer.
I cannot open some files in my computer. It's exactly the same "jpg" files which I synced in the past. The files are definitely not corrupted because they can be viewed on my iphone but just not the ...
Rich
Super User II
Super User II
Tiffanie1 wrote:
ok, "Quit" and also restart computer. However, it remains the same.
Did you test it after quitting the app and BEFORE restarting the computer? If not, the Dropbox app would still be running because it automatically launches when you restart the computer.
The Dropbox icon on the System tray below is gone now. How can I check whether it's still running?
- Rich
Tiffanie1 wrote:
The Dropbox icon on the System tray below is gone now. How can I check whether it's still running?
The icon is usually the indicator, but if you want to be certain you could open Task Manager and see if there are any "Dropbox" services running. If there aren't, the app isn't running. There will still be a "Dropbox Update" and a couple "Dropbox Service" tasks running. Those aren't the app.
If the app isn't running and you're seeing the same behavior, then it's likely not Dropbox causing the problem.
Right-click on one of the files and select Properties. Do the Size and Size on disk values match (or at least extremely close)?
If I cannot manage Dropbox with my computer, there's no reason for me to continue subscribing Dropbox. Is there a technical support in Taiwan that I can take my computer on-site and fix?
Do you think if I uninstall Dropbox and reinstall help?
- Mark
You could try and reinstall Dropbox again from www.dropbox.com/downloading
However the app just gets the files on to your machine. It doesn't do anything around opening them etc. - that is all done by Windows or programmes installed on the machine. If they are opening on the website but not the local computer its a computer issue. USUALLY that would be that the correct software to open the files isn't installed.
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