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Tiffanie1's avatar
Tiffanie1
Explorer | Level 3
1 year ago

Some files cannot be opened in computer.

I cannot open some files in my computer. It's exactly the same "jpg" files which I synced in the past. The files are definitely not corrupted because they can be viewed on my iphone but just not the computer. 

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago
    Tiffanie1 wrote:

    Is there a technical support in Taiwan that I can take my computer on-site and fix? 

    Dropbox has no face to face support I'm afraid, so you would need to find your own face to face tech teams etc. if there are any around. 

  • Tiffanie1's avatar
    Tiffanie1
    Explorer | Level 3
    1 year ago

    Do you think if I uninstall Dropbox and reinstall help?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago

    You could try and reinstall Dropbox again from www.dropbox.com/downloading 

     

    However the app just gets the files on to your machine. It doesn't do anything around opening them etc. - that is all done by Windows or programmes installed on the machine. If they are opening on the website but not the local computer its a computer issue. USUALLY that would be that the correct software to open the files isn't installed. 

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