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yeetandco's avatar
yeetandco
Explorer | Level 4
7 years ago

STILL can't get my Dropbox photos to show up in my Android gallery

I've read all the related forum posts dating back to 2012 with no avil.  Problem: I use dropbox mostly for photoshop files and JPG photos. I have many folders and subfolders with pictures and files...
Android
Export
Mobile
yeetandco's avatar
yeetandco
Explorer | Level 4
7 years ago

I have the latest version of both the OS and Dropbox

No errors, and it does in fact show in the app as complete.

This is also in fact represented in the phone's file system for each folder I export/save to (DCIM, Instagram, downloads, ect.), but still does not show up in the gallery. 

 

Daphne 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey yeetandco,

Since the images are exporting into your mobile's internal storage correctly, then I would suggest contacting the manufacturer of your device via the official Android support page here, for further assistance with this. 

From what I know there could be a few reasons that this could occur such as the folder the images are exported to being a "nomedia" folder. However the manufacturer of your device will have a much better insight into this and should be able to assist with pinpointing the reason these images don't show in the Gallery.

Sorry that I can't be of much more help but I hope this can point you in the right direction.

Keep us posted - Thanks!

  • Khimari's avatar
    Khimari
    New member | Level 2
    7 years ago

    Hi,

    I run into the same problem I've tried various folders and the only fix that I have found (and maybe why it worked for the DB helper) is when I export a single image at a time. 

    However not a fun time when trying to get a bunch of photography across to my phone. 

    Is this maybe what's happening?

    Cheers,

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      Thanks for joining us here Khimari, I hope you're well today!

      Can you let me know if when you're exporting multiple images, do they appear correctly in the selected location?

      Do you get any error messages at all?

      Would you mind just letting me know the OS version your mobile device is running and the version of the Dropbox mobile app that's installed?

      Let me know what you find!

      • Khimari's avatar
        Khimari
        New member | Level 2
        7 years ago

        Hi Daphne, 

        Maybe I had not tried enough.

        I moved them in from internal storage in my Camera roll folder, to another internal storage folder. Neither of which worked. 

        I then moved them all to a folder on my SD card, and they all showed up in my gallery. 

        So I guess I'm just going to keep doing that so long as it works. 

        Sorry for messaging too early before I tried the rest haha. 

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