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Forum Discussion

yeetandco's avatar
yeetandco
Explorer | Level 4
7 years ago

STILL can't get my Dropbox photos to show up in my Android gallery

I've read all the related forum posts dating back to 2012 with no avil.  Problem: I use dropbox mostly for photoshop files and JPG photos. I have many folders and subfolders with pictures and files...
Android
Export
Mobile
dmg_2020's avatar
dmg_2020
Explorer | Level 4
6 years ago

It is much simpler than that.

It does not depend on any timing, I just select let me say 10 images (jpeg files with standard .jpg extension) click 'export' -> 'save to device' -> choose folder ...

the download process would start and the images WOULD BE saved in selected folder

but those images WOULD NOT be available in standard LG gallery app, Samsung gallery app or even in Google's Photo App, they would never be available in any of 'open file/image selection dialogs'.

Effectively, the saved images behave like they were stored in NOMEDIA-tagged folder while they are saved in a regular folder.

If I will save those 10 images one by one using the same 'export' -> 'save to device' -> the same folder - they would appear in all galleries and selection dialogs.

The devices I use are kept in a good condition, all updates applied, rebooted, plenty of available storage.

I haven't tried web interface, just the native Android app - but thanks for the idea, the browser might behave differently.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the detailed reply, dmg_2020!

I'd be happy to create a ticket for you so that we have a more in-depth look on this together. 

Before that though, could you try downloading from the web and let me know what you see?

Thanks again!

  • dmg_2020's avatar
    dmg_2020
    Explorer | Level 4
    6 years ago

    Hello!

    I've tried to use the browser (Chrome, up to date version, Android) but it saves multiple selection as a single .zip file - so it works differently than App that saves files individually.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for trying that out for me, dmg_2020. 

      I've sent you a ticket to the email address connected to your Community profile, so please check your inbox and we'll take it from there. 

      Looking forward to hearing back from you!

      • dmg_2020's avatar
        dmg_2020
        Explorer | Level 4
        6 years ago

        Hello, Lusil!

        I can see your email and a link to zendesk but my correct username and password are not accepted -

        thank you!

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