STILL can't get my Dropbox photos to show up in my Android gallery

Hey LukasKetner, thanks for joining us here!

In order to have a better look into this with you, I've reached out to the email associated with your profile here.

If you'd like to continue there, please check your inbox for my email when you have the chance and we'll take it from there.

Thanks!

I've got exactly the same problem described above on my huawei p30 pro.

Saving one photo at a time on my device onto "Camera" folder works fine, but saving multiple photos doesnt.

Just have a little update for everyone here!

First of all thank you for all your reports here and going through some troubleshooting steps with us. Our dev team is aware of this issue and are looking into it.

We'll make sure to keep you all posted here with any further updates that we receive on this, but in the meantime please don't hesitate to get back to me here with any other info or questions.

Thank you!

People have been posting this error for years and to this day Dropbox staff still don't seem to understand what problem people are having (I've had this issue personally for 2+ years) so I've made a video to show what's happening.

Basically when you individually export files they show up ready to post on Instagram as the most recent photo saved on your device but when you batch export photos they don't. They're probably on the phone somewhere lost within 1000's of other photos but don't show up like an individually exported photo does.

I've posted about this in the forum multiple times and never got a resolution so hopefully this helps.

https://youtu.be/idkzgHTibCU 

To see all the images you download from dropbox do this:
After downloading, run the "folder explorer" of your device. Navigate to the folder that contains the images. Select one image, doesnt matter how many or which one. Copy and paste it into the same folder. If it asks you whether you want to overwrite/replace the existing images just pick "skip". Your device will then somehow update this folder and they will be visible in the images app. (If skip doesnt work try to overwrite)

I often have the need to share my work on instagram.  I have all my design work photos in folders on dropbox and I like to do a multi-image post on Instagram, which I need to do from the instagram app.  I have seen many forum posts about this but always the response is about how to export a single photo from the dropbox app to your phones storage at which point it is discovered and shows up in Instagram when you click 'new post'.

What i can't work out is why can't i go to a folder full of images, press and hold on one, tick say 10 images and then export and do the same thing.  When I do this it doesn't get picked up by instagram, so is there an issue with the dropbox app in how it is saving the images or is it an instagram issue?  When I inspect the folder directory of my phone on the computer for my Galaxy A20 (so android phone), the 'Download' folder is where all the images are going, and i can see the photos here that i've exported individualy and the ones i exported as a multi selection.  The file types appear to be identical JPG files, so why is instagram only seeing the individually exported ones? is there a thumbnail or database entry that is getting missed that the instagram app is looking for?

I've even tried within the instagram app to change the folder i'm looking at but none of the folders show the exported photos when they are done as a batch, even if I export it to a folder name that both apps can see.  Please help or if this is a limitation of the app can admins please request this to be fixed?

Hello there Prubie, thanks for reaching out to us. 

It sounds like you're not able to see photos you exported after multi-selecting them on your Android. 

As such, I moved your post here, where other users have expressed a similar concern. 

As Daphne also mentions above, our dev team is aware of this. We'll make sure to keep you updated with any new info that comes our way regarding this.

In the meantime, you can check out some of the workarounds proposed by other users in the meantime, but let us know if you have any other questions. 

Cheers!

From within the app I've reported a bug, stating all info needed to reproduce.

I've received an email with some stupid reply to check the FAQ etc. but if I was certain I could reply with "info to reproduce" WHICH I'VE ALREADY GAVE IN THE FIRST PLACE..

Just make an option in the app to "ASK FOR SUPPORT" and then give me that email.. don't let me type all info only to disregard it and insult me with a dumb reply.

But alas.. after replying AGAIN with a more elaborate description I get a reply that I need to reply with the same email address (WHAT? WHY???) and in the email there's a link to the ticket.. clicking on it opens up the standard support page with NO LINK to my ticket whatsoever..

ps. also trying to post above message gave me this:

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

WHAT THE HELL ARE YOU DOING OVER THERE DROPBOX????

I mean.. is this for real?

I'm this close to swearing and shouting.. trying to report a bug and this is what I get.. well.. bravo! I give up.. 

If someone is interested in testing my bug here it is:

On Android 10 (OnePlus 7) when I want to save multiple images to "on device" (approx. translation from Dutch), i.e. save to Gallery folder, only ONE will show up in the destination folder when viewed with default Gallery App.