Forum Discussion

CC Admin's avatar
CC Admin
New member | Level 2
2 years ago

The folder is too large to download

In short, we had a customer provide us with a link to download a large dataset. I cannot say for certain the total aggregate size because the web UI does not show size of folders that have sub-folder...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

If you want the data in your Dropbox then yes you need to pay for that. As you are using it for work purposes I'd assume you'd just cross charge it back to the customer? 

 

If that doesnt work you need to get the files in smaller blocks. Or ask them to use Transfer which has limits of 100gb for paid or 250gb for Business users. 

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