Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MJVo's avatar
MJVo
New member | Level 2
4 years ago
Solved

The mobile app on iOS crashes - what can I do?

My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Mobile
View
  • Mark's avatar
    Mark
    4 years ago

    Have you tried to delete the app, restart the device and reinstall?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Have you tried to delete the app, restart the device and reinstall?

shauntucker's avatar
shauntucker
Explorer | Level 4
4 years ago

I have this same issue on both my iPhone and my iPad Air, both fastest iOS.  Have done all the delete/reboot/replace but still crashes shortly after opening.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey shauntucker, I hope you’re doing well. 

     

    Prior to reinstalling the Dropbox app on your mobile device, did you also clear its cache via the app settings?

     

    If yes, can you also send the app versions that your app is running on both of your devices?

    • shauntucker's avatar
      shauntucker
      Explorer | Level 4
      4 years ago

      The app doesn't even stay open long enough to access anything.  It's open for about 1 second, then crashes and closes.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hmm, I see. 

         

        What are the app versions that your Dropbox app is running on both of your devices? 

         

        I’ll check what else we can try, since the issue persists.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!