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MJVo's avatar
MJVo
New member | Level 2
4 years ago
Solved

The mobile app on iOS crashes - what can I do?

My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Mobile
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  • Mark's avatar
    Mark
    4 years ago

    Have you tried to delete the app, restart the device and reinstall?

shauntucker's avatar
shauntucker
Explorer | Level 4
4 years ago

The app doesn't even stay open long enough to access anything.  It's open for about 1 second, then crashes and closes.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hmm, I see. 

 

What are the app versions that your Dropbox app is running on both of your devices? 

 

I’ll check what else we can try, since the issue persists.

  • shauntucker's avatar
    shauntucker
    Explorer | Level 4
    4 years ago

    I believe it's the latest version of the app, as I have deleted and reinstalled.  I'm running iOS 15.5.  I found that on my iPhone, if I tap on my one video file immediately as the app opens, like within the first second, it will open that video, but if I go back to home, it crashes again. I'm not able to do this on my iPad however.

    This crashing seems to happen with something like files loading.  The message corresponds to the crashing and happens very fast.  It says "See files from your computer here, Tap to set up Dropbox on your computer.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi shauntucker, is this occurring with any files you're trying to open? Are you connected to WiFi or cellular data when doing so?

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