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Darren S.1's avatar
Darren S.1
Collaborator | Level 10
9 years ago
Solved

The Photos page is changing...

I've just seen the banner that says "The Photos page is changing on 30 June 2017 but your pictures will stay safe in your Dropbox account. Learn more". The gist is that they are removing the final re...
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  • RichardDBX's avatar
    RichardDBX
    9 years ago

    Hi everyone,

     

    Thanks again for your continued feedback on our upcoming changes.

     

    I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:

     

    www.dropbox.com/photos/album_download

    The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.

     

    We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.

     

    Regards,
    Richard

Robert R.55's avatar
Robert R.55
Helpful | Level 6
9 years ago

The information Dropbox sent out in its emails is confusing, incomplete, and is already being modified.  The inability to share an existing file across multiple albums is a big problem for lots of people.  Dropbox needs to publish a better description and guide rather than forcing us to search through Community postings and submit tech assistance requests.  Again, it is confusing, incomplete and appears to be doing away with features that users depended on.

Rossi

Charles L.5's avatar
Charles L.5
Helpful | Level 7
9 years ago
As an IP lawyer who has been working in the software/Internet/computing field since there was one, I am constantly surprised by how many companies have really bad messaging -- almost as if CRM were an afterthought. You really can't play "hide the peanut" when your user base is computer savvy. We're seeing an excellent example of that in this Dropbox change.

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