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Darren S.1's avatar
Darren S.1
Collaborator | Level 10
8 years ago
Solved

The Photos page is changing...

I've just seen the banner that says "The Photos page is changing on 30 June 2017 but your pictures will stay safe in your Dropbox account. Learn more". The gist is that they are removing the final re...
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  • RichardDBX's avatar
    RichardDBX
    8 years ago

    Hi everyone,

     

    Thanks again for your continued feedback on our upcoming changes.

     

    I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:

     

    www.dropbox.com/photos/album_download

    The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.

     

    We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.

     

    Regards,
    Richard

RichardDBX's avatar
RichardDBX
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi everyone,

 

Thanks again for your continued feedback on our upcoming changes.

 

I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:

 

www.dropbox.com/photos/album_download

The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.

 

We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.

 

Regards,
Richard

Gil K.1's avatar
Gil K.1
Helpful | Level 6
8 years ago

I just tried to send this message to "Support" -- there being no indication that the message got sent or received, I'm repeating it here.

=====================================================================================

This is change is a terrible business decision and it comes close to being an all-time B-School case study in customer-losing PR.

You are presenting a major elimination in usefulness as though it is part of a process to make improvements.  Your paying customers are not morons and you simply add insult to injury by talking down.  Stop the corporate BS, and reverse course.  You've made a major mistake that will cost you a lot of paying users (for me, that's $13.95 / month, $167.40 / year).  I think the revenue per user here far exceeds the incremental cost.

I need alternatives.  Can you recommend any good ones?  Does anyone actually own the software you've been using for the album functionality?

Awaiting your response . . .

About View, download, and export

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