2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
Forum Discussion
Darren S.1
8 years agoCollaborator | Level 10
The Photos page is changing...
I've just seen the banner that says "The Photos page is changing on 30 June 2017 but your pictures will stay safe in your Dropbox account. Learn more". The gist is that they are removing the final remants of the Carousel functionality - which makes me wonder what the point was in purchasing it in the first place:
"After that date, you’ll no longer be able to create or share albums on the web, or browse photos in the current timeline view. However, all your photos will remain safe in your Dropbox account."
Even funnier, it says:
"Creating a better photos experience
We’re continuing to work on new photos and file experiences on dropbox.com. As we learn more about how our users prefer to work with photos, we’ll launch improvements to the experience."
With these changes there will be no photos experience that is any different to normal files. If they remove camera uploads, that would be the last straw for me and I'll be moving to a different service.
Hi everyone,
Thanks again for your continued feedback on our upcoming changes.
I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:
www.dropbox.com/photos/album_download
The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.
Regards,
Richard
302 Replies
Replies have been turned off for this discussion
- Robert R.558 years agoHelpful | Level 6
Their new system is aweful and no instructions. Worthless. The job of their staff in responding to us is to respond but not react.
- Charlie S.28 years agoHelpful | Level 5
Several years ago I weighed up my options and concluded that Dropbox was the best Cloud storage provider for my growing needs. A large part of this decision was that I found it to have increasingly excellent photo upload/storage/management tools. The greatest bulk of my storage is taken up with photos and videos which I want to keep safe and also be able to share easily.
Dropbox has ever since been slowly removing all of the functionality which made me choose them in the first place. Removing the Albums is the last straw. I am a paying customer and I find the lack of communication insulting from a company I had previously had nothing but praise for.
There has been no viable alternative provided for me to have been able to keep my album structure - it was simply not practical to download all the 200GB worth of photos as individual zip files of 1GB onto a harddrive, reorganise them into folders and then re-upload them again. Not to mention the issue of duplication of photos featuring within multiple albums.
It is very sad to lose trust in a company I have been loyal to for almost 10 years. I can see no way of recovering my recently paid yearly subscription, so it looks like I will have to soldier on with a solution no longer fit for my purposes, but I will more than likely jump ship to Google as soon as I can.
- nicleev8 years agoNew member | Level 2
I have been trying to download my albums for over an hour now... not happening
I have spent hours organising my photos into albums, looks like I have lost everything
The only reason I upgraded my db was to keep my photos safe and off my PC and be able to organise them easily,
what a joke
Will be cancelling both business and personal accounts
- Mainjudi8 years agoNew member | Level 2I suggest everyone gets onto their FB page. I used https://mainjudiqq.com to use Flickr who has a better interface for making albums. I will go back an look at that but other suggestions will be great.
- Sarah N.68 years agoHelpful | Level 5
I am using Flickr which is great at making and sharing albums. However, still trying to work out how to keep the titles captions when downloaded.
- Charles L.58 years agoHelpful | Level 7In fact, Dropbox built its base by offering free (limited) photo storage with good tools. I don't think it calculated that in this downgrade.
- Charles L.58 years agoHelpful | Level 7Have you actually tried it? It let's you SELECT several files, but only creates a link to one.
- kfrancis8 years agoHelpful | Level 5
Agreed! So very disappointing.
- Drakhar8 years agoHelpful | Level 6
As I have feared they have completly killed Photo segment of their bussines.
Disgusting....
A sad, sad day for Dropbox users worldwide.
- kfrancis8 years agoHelpful | Level 5Does anyone know how you can select multiple files from this new Photos page? All I can find is that you have to be in list view...I am hoping that is not the case, as that is terrible functionality. How am I supposed to select multiple photos from the Photos page and then move it all into a folder?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!