Forum Discussion

Esben's avatar
Esben
New member | Level 1
10 months ago

The previews of my camera uploads photos appear smaller on the Windows desktop app.

Hi,

Normally when I browse through my camera uploads on my PC, I can see the pictures on the right side of the screen when I push "Example". These pictures are large.

Now however I do not see anything at the most of the pictures, and small pictures on others.

Dropbox is set to sync pictures so that they are available off line.

Can anyoune help solve this?

Thanks in advance

Regards

Esben

desktop
Preview
windows

21 Replies

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  • Esben's avatar
    Esben
    New member | Level 1
    10 months ago

    It still does not work. Any suggestions? Thanks in advance.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Esben, one more thing, please!

    If you make a copy of any of these images to another location within Dropbox and outside of it too, do you notice the same behavior? 

    Feel free to send me some screenshots! 

  • Esben's avatar
    Esben
    New member | Level 1
    10 months ago

    As it appears the copy outside dropbox works fine. The copy within does not work. Regards Esben

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Esben, can I send you an email, in order for us to have a closer look into this?

  • Esben's avatar
    Esben
    New member | Level 1
    10 months ago

    Hi Megan, that would be fine, thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Esben! Please reply to my email, when you see it; I've just sent you one.

  • Esben's avatar
    Esben
    New member | Level 1
    10 months ago

    Hi, I have now replied to the mail. Regards Esben

  • Esben's avatar
    Esben
    New member | Level 1
    10 months ago

    Hi again, I have now replied to the mail again. Do I do something wrong in my attempt to get more help?

    Regards,

    Esben

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey again, Esben! I’ve just replied to your email.

  • WyrdPhoto's avatar
    WyrdPhoto
    New member | Level 2
    9 months ago

    Hello, i'm having the same issue. has there been a fix yet?

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